Privacy & Cookies Policy

Privacy Policy

Our contact details

Name: Voluntary ACTion Cumbria – Trading as ACT

Address: Room 11, Redhills House, Redhills Business Park, Penrith, CA11 0DT
Phone Number: 01768 425666
E-mail: info@cumbriaaction.org.uk

What type of information we have

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Organisation information such as name, address and contact details

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To contact you with information about ACT, the work we do and the services we offer.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • (b) We need it to perform a public task.
  • (c) We have a legitimate interest.

What we do with the information we have

We use the information that you have given us in order to stay in contact with you.

How we store your information

Your information is securely stored at our offices – address above.

We keep contact details for five years. After five years, we will contact you to ask for permission to continue to hold your data, if we have no response, we then dispose of your information by deleting it from our database.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 111

Cookies Policy

Cookies

A cookie is a small file containing just text, downloaded on to a device when a user accesses certain web sites. Cookies are useful because they allow a web site to recognise a user’s device.

The European E-Privacy Directive requires that web sites setting cookies should inform users that cookies are being used and get their consent to this use of cookies – see below for more information.

The ACT web site uses cookies

Like most web sites, the ACTsite uses cookies to:

  • monitor how many visitors use the site, how they find the site, which pages they visit and what computer systems they are using
  • help us improve the site and make it work well for all users
  • help us market the site cost-effectively, keeping our costs down

Which cookies are used?

This site uses:

  • Google Analytics cookies to monitor how many users are using the site, how they find the site, which pages they visit and what type of devices they are using. As an example, this information can help us see how many users are using mobile phones and how many are using computer monitors of various sizes. We can view reports analysing this information, but we can’t identify individual users – see: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies
  • Google cookies to store users’ preferences such as preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on
  • Google Translate cookie to store your language preference
  • YouTube cookies to track viewing of Youtube videos on the website
  • a cookie storing the user’s screen size in pixels, to help deliver the best size of image to that user as they browse around this site
  • a cookie storing the fact that the user has accepted cookies, to prevent users being presented with the cookie consent notice on every page

Can any of the cookie information identify individuals?

We cannot identify individual users.

Granting us permission to use cookies

We presume that users who have their web browsers set up to accept cookies and who continue to use our site, have accepted this site’s use of cookies.

Can I stop cookies being saved on my computer?

Users who do not want to have cookies saved on their computers or other devices can block them – see the information below. Users who do not block cookies are presumed to have given their consent to the cookies used on this site.

More information:

Please don’t hesitate to contact us if you have any queries or need any more information.